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Technical Difficulties

nab amplify justine

For those of you experiencing technical difficulties, we’re hoping the following can help you troubleshoot and fix issues quickly. If you’re still having trouble, click the “Help” button in the bottom right corner and someone from our team will be in touch as soon as possible. Thanks for joining us on NAB Amplify and we hope to have you up and running again shortly.

Stuck In An Endless Loop?

We are in the midst of troubleshooting an issue that appears to be affecting 1% of our users, where they get stuck in an endless loop where the system asks them to log in, they log in, go back to the page and are then asked to log in again. If you are one of these unfortunate folks, our sincerest apologies, and please know we have our best people looking into how to resolve this. In the meantime we’ve come up with a couple solutions.

  1. The easiest solution, and something that works for most, is to do the following:
    1. On Windows: Shift Control R or Control F5
    2. On Mac: Command Shift R.
  2. If that doesn’t work, try to clear your cookies.
  3. If this doesn’t work, try opening the site in an incognito window.
  4. If that doesn’t work, try the following:
    1. Go to this link and click “log in with username and password” and enter your credentials.
    2. In the same window, go to the homepage or the page you wish to access.

Thank you again for your patience as we continue troubleshooting this, and please know that all content will be available for on-demand viewing within 48 hours of airing, should you have missed any content due to the above looping.

How To Access Content and Participate in Events

Did You Create an Account?

No. Please go to https://amplify.nabshow.com/sign-up/ and sign up for a free NAB Amplify account.
Yes. Sign in to begin enjoying the content. If you don’t remember your password, you can reset your password.

Note: If you registered for NAB Show New York, Radio Show, SMTE, or were an NAB Amplify Beta user, your account is active and waiting for you. Just sign in using the same email and password. If you cannot recall your sign in credentials, reset your password.

How To Access NAB Amplify Articles

  1. Make sure you’ve signed in. (NOTE: when logged in, you should see your name in the upper right corner instead of “Sign in”)
  2. Visit the page for the article you wish to read.

How To Access Live And On-Demand Sessions

  1. Make sure you’ve signed in. (NOTE: when logged in, you should see your name in the upper right corner instead of “Sign in”)
  2. Visit the session page for the session you wish to attend.
  3. Beginning at the session start time, you should see a video player at the top of the page. If the expected time has passed and you don’t see a player, hit the refresh button on your screen.

NOTE: NAB will be endeavoring to get all content posted for on-demand viewing within 48 hours after the session completes and content will be available for viewing on the site for at least 30 days following the event’s end.

How To Access Live Zoom Sessions

  1. Make sure you’ve signed in. (NOTE: when logged in, you should see your name in the upper right corner instead of “Sign in”)
  2. Make sure you’ve RSVPd for the program prior to the start of the event, if applicable.
  3. If you’ve not already done so, be sure to download Zoom prior to the start of the event. If you don’t yet have a zoom account, you’ll need to create one to join the session.
  4. Click the “Join Meeting” button. DO NOT share this Zoom link; it is unique to you. You will no longer be able to access the content if anyone you shared it with logs in before you do. One link is good for one participant.
  5. If the expected time has passed and you don’t see a button on the session page, hit the refresh button on your screen.
  6. If you continue to have difficulties, please contact support@nabamplify.zendesk.com.

Need help using the Zoom application? View Zoom’s FAQs for users here.

NOTE: NAB will be endeavoring to get all content posted for on-demand viewing within 48 hours after the session completes and content will be available for viewing on the site for at least 30 days following the event’s end.

How to Access Wonder.me Networking Events

NOTE: At present, these networking events are only accessible on a desktop or laptop computer and are optimized exclusively for Google Chrome and Microsoft Edge. For the best experience, please access from those browsers from your computer.

  1. Make sure you’ve signed in. (NOTE: when logged in, you should see your name in the upper right corner instead of “Sign in”)
  2. Be sure you have the latest version of Google Chrome and Microsoft Edge installed.
  3. Give your web browser permission to access your camera and microphone and turn off any other conference/communication tools you have open (Zoom, Microsoft teams, Google Hangout, etc).
  4. Click on the link to access the networking event.

Having difficulties? View the wonder.me FAQs.

How to Access Post|Production World Online Sessions

To attend these sessions you must log in via the P|PW Online Event App. We encourage starting this process well in advance of any sessions you wish to view.

  1. Register for P|PW Online.
  2. Go to the URL you were provided for the Event App. All sessions will take place via Zoom and Zoom links can be found within each session in the Event App. Click a session and it will say “Video Stream”. This will change to “Join Live Stream” and will be an active button 15 minutes before the session.

Having difficulties? View the FAQs or email eventhelp@fmctraining.com and ask questions directly to the P|PW Online Event Staff!

How to Chat

Chat for select sessions can be accessed through the individual session pages. Chat is available only during the live events.

  1. Make sure you’ve signed in. (NOTE: when logged in, you should see your name in the upper right corner instead of “Sign in”)
  2. Beginning at around 10 minutes to the start of a live session, a chat box will appear to the right of the video player. If the session has begun and you don’t see a chat box, refresh your screen. (NOTE: not all live sessions include live chat.)
  3. Chat with speakers and participants by typing into the chat box.

If you’re not seeing chat or it’s not functioning for you, first be sure you’re signed in. If still having difficulties, please try one of the following solutions:

  1. The easiest solution, and something that works for most, is to do the following:
    1. On Windows: Shift Control R or Control F5
    2. On Mac: Command Shift R.
  2. If that doesn’t work, try to clear your cookies.

Do I Need To Have An Account To View Content or Attend Events?

To attend the majority of our virtual and hybrid events and content, you must create an account in our system. This account will be what you use to access the digital versions of sessions and content for the shows. You will also be able to update your information and view your purchase history via your account. Your data will only be shared with partners, sponsors and exhibitors if you have agreed to receive those communications. Please view our privacy policy for details. If you would no longer like to have access to any content on our platform and want your data removed from our system, please contact us.

How to Customize Your Profile

How To Change Your Display Name And Edit Your Profile And Account

  1. Make sure you’ve signed in. (NOTE: when logged in, you should see your name in the upper right corner instead of “Sign in”)
  2. Once logged in, hover on your name in the upper right corner and click on “My Account” or go to https://amplify.nabshow.com/my-account/edit-account/ to change/set your name, display name, email, password, title, company, profile photo, cover photo, and more!

How to Change the Visibility of My Profile

  1. Make sure you’ve signed in. (NOTE: when logged in, you should see your name in the upper right corner instead of “Sign in”)
  2. Once logged in, hover on your name in the upper right corner and click on “My Account” or go to https://amplify.nabshow.com/my-account/edit-account/. Scroll down to the bottom of the page to the “Security Settings” section.
  3. Change your profile visibility to make your profile visible to anyone or only to your approved connections. Your profile will still be visible to signed in Amplify users, but only your profile photo, cover image and name will appear.
  4. Change your connection preferences to make it so anyone can request to connect with you, or to make yourself unavailable for connections. If you select the later, your profile will not include a “Connect” button.

How To Reset Your Password

  1. Go to https://amplify.nabshow.com/my-account/lost-password/ or click “Sign In” in the upper right corner and then click on the “Forgot Password” link.
  2. Enter the username or email address used to create the account.
  3. You will receive an email from register@nab.org titled “Password Reset Request for NAB Amplify” which includes a link reset your password.

If your question was not answered above, you can also check out the FAQs or click the “Help” button in the lower right corner, or email and our team will be in touch to help you work through your issue shortly.